Communications and Negotiation Skills

Interpersonal skills are highly important in both private life and in business life. You cannot handle customer relationships successfully if you do not have the social skills required. If you master the different phases and options of business negotiations, you can have a significant impact on their results. On this course, you will adopt diverse skills that you can use in different social situations that are critical for business.

The aim is for students:

  • To identify the elements of diverse and constructive interaction.
  • To recognize the ways in which emotions are linked to interaction.
  • To be able to identify various communication styles and use that knowledge in interaction.
  • To recognize the importance of negotiations for business operations and learn the stages of negotiations from preparation to a conclusion.
  • To recognize and adopt various negotiation techniques.
  • To identify various influence methods.

Description

The aim is for students:

  • To identify the elements of diverse and constructive interaction.
  • To recognize the ways in which emotions are linked to interaction.
  • To be able to identify various communication styles and use that knowledge in interaction.
  • To recognize the importance of negotiations for business operations and learn the stages of negotiations from preparation to a conclusion.
  • To recognize and adopt various negotiation techniques.
  • To identify various influence methods.